Other delivery information
Palletized Deliveries
If your delivery is palletized (sometimes the case with very large and heavy items), standard delivery may take up to 10 working days and will be delivered curbside.
Safe Spaces
We instruct our delivery companies not to leave products in “safe spaces.” If you instruct the delivery company to leave the parcel in a “safe space,” e.g., via the delivery company’s website, we cannot be held liable for parcels that are stolen, lost, or damaged.
Bespoke and Custom Products
Items that are made to order may take longer to deliver than typical stock items (and may not be eligible for refunds).
Returns Due to Failed Deliveries
If it is found that your “two-man” product will not fit through/around any doors/stairwells, etc., and the product is subsequently returned, you are responsible for all outward and return carriage costs incurred by Best Of America Trading LLC. This service is pre-arranged. If there is no one present when the carrier arrives with your goods, they will be returned to the carrier’s depot. In this case, you will be liable for a $50 re-delivery charge payable prior to the re-booking. Please note, if the order is subsequently canceled, you will be liable for all carriage charges.
If you are not present for a “one-man” product delivery, an e-card will be sent if no one is home, and the goods returned to the carrier’s local depot to await your contact.
Security Checks
On very rare occasions, we may need to carry out ID checks to verify cardholder information. Should we request these from you, your quick reply will limit any delay to the dispatch of your order.
Late Deliveries
Best Of America Trading LLC will endeavor to deliver your order on the date selected at checkout or in the estimated timeframe, but it cannot be guaranteed. Best Of America Trading LLC will not entertain any claim whatsoever for compensation arising from late delivery due to a third-party carrier.
Short Deliveries and Damage to Packaging
When the delivering carrier brings your order, you must count the items you receive and look for any damage to the packaging. The number of items you should receive is noted on the carrier’s delivery note. If the number of items you receive does not exactly match the number of pieces on the carrier’s delivery note, you must note the number of pieces you received on the delivery note by your signature. Damage to packaging must be noted on the delivery note next to your signature. You must cross out “Delivered in good condition” from the carrier’s delivery note. A signature is an acceptance that you have received the whole order and that the packaging was in good condition.
Any short delivery of items must be reported to Best Of America Trading LLC within 48 hours of signing. Neither Best Of America Trading LLC nor the delivering carrier can be held responsible for short deliveries or damages to packaging if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty. The customer is asked to examine the goods as soon as reasonably possible after delivery and notify us of any fault or damage as soon as reasonably possible.
Collection of Faulty Products
In the event of an item being received that either develops a fault (proof of purchase will be required) or is found to be faulty upon delivery, we will arrange to have this item collected free of charge or for an engineer to call at the discretion of the manufacturer. Items for collection must be packed in secure, appropriate packaging and be made available for collection by our carriers within 24 hours of you notifying us they are faulty. If when the carrier arrives to collect the goods, they are found not to be available/ready, a charge, which will be payable by you, will be made for the carrier to recollect.
Once the items are received at Best Of America Trading LLC, we will inspect the product(s) and arrange to send out a replacement product if necessary. Please note that if we do not find the product to be faulty on its return to us, we may send this item back to you, and all delivery charges will be payable by you. Please note that if proof of purchase cannot be shown, then we reserve the right to charge for any/all repairs.
To give you the best service possible, you will be required to contact the manufacturer/supplier directly for any faults/service issues for products other than Best Fitness, BodySolid, Bowflex, Evo Fitness, First Degree Fitness, Horizon Fitness, Octane Fitness, Powerline, Powertec, Schwinn, and Vision Fitness. Please contact us for further details.
