Terms & Conditions
Whilst every effort has been made to ensure that the information contained on our website is accurate and up to date, Best Of America Trading LLC cannot be held liable for any errors, omissions, or price changes. This is due to continuous product development specifications, possible colour changes, and we may also substitute a product for one of similar or better quality. Please confirm upon placing your order. (E & OE.)
Please consult your doctor before using any product.
All products are subject to availability.
All products are delivered flat-packed and will require assembly by you. Installation may be available for an additional charge.
Buy with confidence
Your satisfaction is very important to all at Best Of America Trading LLC. If you are not satisfied or have questions about your order, please call our Customer Service Department on +1(305) 709 – 1228 (Monday to Friday 9am-6pm; Saturday 9am-5pm; Sunday 11am-2pm).
Alternatively, write to us at:
Best Of America Trading LLC
20505 S Dixie Hwy Cutler Bay, FL 33189 United States
Price Promise
At Best Of America Trading LLC, we pride ourselves on offering premium products at the best possible prices, which is why we will try our absolute best not to be beaten on price. If you find the same like-for-like product offered at a lower price elsewhere prior to purchase, contact us by phone, email (sales@bestofamericatrading.com), or LiveChat, and we’ll do our best to match or beat the competitor’s price for you.
After Sale Price Promise
If you find the same like-for-like product offered at a lower price elsewhere within 14 days of purchasing the item(s) with Best Of America Trading LLC, we will refund 110% of the difference.
Exclusions
Please note: Concept II Rowing Machines, Concept II branded products, and York products are excluded from our price promise. To be eligible for our price promise, the product available elsewhere must be new (i.e. not an ex-display item), the same manufacturer and SKU, and must be in stock and readily available from a USA-based company. For example, out-of-stock products found via Google would not be eligible for our price promise. There may also be rare exceptions where we are unable to match a price due to a competitor’s exclusive promotion or if the seller is not a genuine retailer (e.g. member of the public, eBay retailers, some Amazon retailers, and “bogus” websites set up with the aim of defrauding members of the public).
Customers will not qualify for interest option credit finance on price matches unless this was also included in the competitor’s price.
How to Order
We have 4 methods for you to place your order – telephone, mail, in-store, and online. All orders must be paid for in full before they will be shipped or ordered from the supplier. This includes any item that is put on back order for you because it is out of stock. Payment is necessary so that we can allocate the incoming stock to your order. If you do not wish for payment to be taken for back-ordered items, we will be able to leave the item on back order for you, but we cannot guarantee that there will be free stock available to fulfil your order.
Please note: in all cases, we must have a contact telephone number for you. We will not be able to process your order without this information.
We accept the following payment cards: VISA and Mastercard credit cards, and Debit cards with a VISA or Mastercard logo. We also accept PayPal (online only).
If you are ordering by credit card, the goods must be sent to the card holder’s registered address. If you require the goods to be sent elsewhere (i.e. a work address), you must telephone Best Of America Trading LLC prior to ordering. You will be required to provide additional information.
In some instances, we may need to refund an order post-purchase should the order or payment not meet our internal fraud prevention checks.
We also offer a range of finance options through V12 Finance and Klarna.
Website 35 Day Return Guarantee
Our Returns Policy can be found here.
The Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013
Under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, you have a right to cancel your order for any item purchased from our website for a full refund. This does not apply to items made to your specification, perishable goods, or goods purchased in-store.
Please note: goods purchased in-store are exchanged at the manager’s discretion and may be subject to a cancellation fee. To cancel your order, you must write to us at our Head Office or send an email to sales@bestofamericatrading.com either before your order is dispatched or within 14 days of delivery of your item(s), quoting your order number.
Head Office Address:
Best Of America Trading LLC
20505 S Dixie Hwy Cutler Bay, FL 33189 United States
If you cancel your order in writing after it has been shipped but not yet received or you refuse to accept the delivery, then you are responsible for all return freight charges to Best Of America Trading LLC. If you refuse to accept delivery of your order because it has arrived damaged, you will not be charged for its return. If you cancel your order in writing within 14 days of delivery of your item(s), it is your responsibility to return the item(s) to Best Of America Trading LLC at your expense. You must ensure that the goods are securely packed and insured against loss or damage, and the goods arrive in as-new, saleable condition by a carrier that requires a signature as proof of delivery.
